ACO Admin Support

"ACO Admin Support" is synonymous to ACO Assistant Support.

ACO Admin Support Assistants may:

•	Perform the entire applicant functions as follows on behalf of an ACO:

a)	Submit 572 applications for 577 Phytosanitary Certificates and 579 Phytosanitary Certificates for Reexport.

b)	Save an ongoing application entry as a “work in progress” (WIP) before submitting it. Applications saved as WIP are available to the applicant for further editing and input. In addition, data may be entered in any order before review of a summary/submit of application information.

c)	Edit an existing application, depending on its current status. Applicants can only edit Work in Progress applications and Returned applications.

d)	Recall submitted and/or deletes a work in progress application.

Save an application as a template. This process allows the applicant to use that template to begin the application submission process for a subsequent application. A template is used to populate many of the fields in the application that may be routine for certain exports, such as Exporter, Consignee, or Commodity (ies).

f)	Create templates for Exporters and Consignees. This allows the applicant to create a list of Exporters and Consignees from which to choose when creating an application. These lists are available only to a specific user or users in the same organization.

g)	View progress of a specific application. Applicants can monitor the progress of an application that is specific to their organization to its final status.

h)	View and Print copies of applications and issued certificates associated with their organization.

i)	Submit Split and Combine certificate requests.

•	Enter inspection information, treatment information, additional declarations, and official phytosanitary information on behalf of an ACO.

•	Print Original certificates on behalf of an ACO.

•	Generate reports for viewing and printing.

•	Submit and process Split and Combine certificate requests.

•	Add funds to an applicant’s pre-purchase account.

•	Pay for certificates issued outside of PCIT through the pre-purchase account.

NOTE: The only capability an ACO with Admin Privilege at a duty station has is to view, add and delete ACO Admin users associated with that duty station. An ACO with Admin Privilege cannot view, add or delete other ACO users at the duty station. If an ACO does not have admin privilege and staff updates are needed, the ACO must contact the local ECS. Also, the ACO cannot update/delete duty station information (for example, address, name, phone number). The ACO should work through the local ECS to initiate updates to duty station information.