Contact PCIT Support

PCIT Help Desk

For technical support regarding the PCIT system, contact the PCIT Help Desk:

 E-mail: pcithelpdesk@usda.gov

eAuthentication Support

For support regarding USDA eAuthentication, contact the APHIS eAuthentication Help Desk.

 Website: https://www.eauth.usda.gov/eauth/b/usda/helpdesk/requesthelp

Pay.gov Customer Support

For technical support regarding Payments, contact the Pay.gov Customer Support:

 E-mail: pay.gov.clev@clev.frb.org

 Phone:  800-624-1373 (toll free, Option #2) or 216-579-2112 (Option #2)

 Hours (EST):  6:00 AM - 8:00 PM

PPQ Headquarters

Additional questions concerning Phytosanitary Certificates or verification/interpretation of regulation changes may be directed to PPQ Headquarters:

 E-mail: ppqexportservices@usda.gov

Additional Support

For specific questions about export regulations, commodities, and application and Phytosanitary Certificate processing:

 Review the Export Services section of the APHIS Website.

 Call or e-mail your Export Certification Specialist.